According to a recent publication by the National Youth Service Corps official handles, it has stated its readiness to partner UTIVA Technologies Ltd in order to empower Corps Members with modern o...

One of the major strategies to delivering consistent and superb customer service through a call center is to regularly engage in a systematic call calibration process.

In these sessions, ca...

A 20-year old Nigerian graphic designer, Joshua Okoro, is trending on twitter for proposing a new look for the Whatsapp Messaging App.

The Kano state born freelancer did a dark mode design...

Customer service empathy reflects your ability to understand and connect with  customer's feelings, even if you are unable to resolve the problem.

This implies th...

This article is generated from a pool of online resources and hence do not refer to the opinions of IABC Africa or its Management.

Many a time "you've considered running a business...

The earth is being marched upon by over 7 billion people, a number which is over 200% of its inhabitants in a century past. Excellence and distinctions are micro – factors in being distinguis...

I am both – a motivational speaker and a business coach. I have learned the huge lesson of drawing the line between both. Motivation is good for take-off, continued growth, and sustenance of...

Without any doubt, the African Business Environment is one of the fastest-growing markets across the world, and it attracts lots of Foreign Direct Investment, particularly in Niger...

The best time to invest in Africa is now; it is however disheartening that foreign investors have not move into the continent, as quickly as expected because foreign investment decisions are often...

If you can recall when you were learning to ride a bicycle — how you kept falling and getting back on the bicycle. Then you finally learned how to ride, and immediately started learning some...